Our support is out of this world.
3 hr 35 min
Average Response Time
9 hr 18 min
Average Resolution Time
67%
Tickets Resolved on First Reply
The stats listed above are periodically sampled from a rolling six month average. Your experience in individual tickets may vary from the metrics listed above, based on our business hours, observed holidays, complexity/severity of your issue, etc.
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Have a question or just getting started with one of our products? Our documentation may already hold the answer!
Pre-Sales & Billing
Have a billing or account question? Check out our billing documentation or drop us a line.
Support Tickets
Need technical assistance? Our support team is available Monday – Friday 10 AM – 6 PM Eastern.
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Can I Upgrade My License?
Finding yourself bumping up against the limits of your current license? Licenses can be easily upgraded from your CosmicGiant account at any time.
What Happens If My License Expires?
Check out our comprehensive breakdown on license expiry that is designed to cover all frequently asked questions in regards to an expiring license.
Changelogs
Your one stop shop to reviewing a list of all changes ever made to our products.
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